A Public Service Announcement

Warning warning! Do not buy the smart litter box from Amazon! It causes injuries!

EXPANDED AND UPDATED!!

I recently had a truly horrible experience trying to return a smart litter box that was gifted to me by my mother through Amazon. This self-cleaning litter box, specifically the 105 L automatic litter box for multiple cats with app control, was purchased on February 20th, 2025. Unfortunately, it injured one of my cats, and despite this, Amazon gave me a hard time about shipping it back.

To make matters worse, I had already thrown away the box because the litter box was so large. Amazon insisted on charging me $13 to ship this defective product back via UPS. The gift receipt I received did not contain the information that the customer service representative kept insisting she needed to process the return. This frustrating and aggravating conversation went on for at least 30 minutes.

I requested a transcript of the entire 74-minute conversation with two Amazon representatives, but I was repeatedly told that a transcript wasn't available. I was informed at the beginning of the call that it was being recorded for quality assurance, so a transcript should definitely be available or could be made available. The representative kept saying he was helping me when, in fact, he was not helping at all.

The first representative had me call my mother back in Hot Springs, AR, on three separate occasions for information. I explained that my mother has to take care of my stepfather, who had a stroke, and every time we called her, we were taking time away from her caregiving duties. Despite this, the representative insisted we call her back a third time. It took me six or seven tries to get my mother to pick up the phone because she did not understand that the representative would not proceed without her continuous interaction in this return process. Even though I gave her the date that the item was purchased, the name of the person who bought the item, and the address on the account, they still insisted I call my mother back again a third time.

I also need to mention that I have severe psychological issues, including depression, anxiety, and ADHD. This hour-long conversation with these two unhelpful representatives drove me nearly to a psychotic break. I have 13 animals under my care, four of which need medications and continuous monitoring. Because I was on the phone for so long, being psychologically tortured by these Amazon representatives, my cats actually suffered as well.

Considering that this defective product caused injury to one of my animals and I still had a hard time returning it, this has been the most horrible experience I've ever had with Amazon. I have no box to send it back in, and the litter box weighs around 100 lbs. To offset the cost of shipping it back to UPS and the cost of procuring a new box, Amazon gave us a $30.00 gift card. I am creating an entire website just to showcase this one experience, and I will be using this website to leave a review for this product on Amazon.

I NEED A LAWYER ASAP! PLEASE CONTACT: charliebrown@purrfect-rescue.org

purrfect-rescue.org
purrfect-rescue.com